Refund & Return Policy – TAG

At TAG, we strive to ensure 100% customer satisfaction. If you are not fully satisfied with your purchase, we’re here to help. This Refund & Return Policy outlines the conditions under which returns, exchanges, and refunds are processed.

🔁 Return Policy

You may return a product under the following conditions:

✅ Eligible Return Conditions:

  • The item is unused, unworn, and in its original packaging.
  • The product is returned within 3 days of receiving it.
  • The product received was damaged, defective, or different from the ordered item.

❌ Not Eligible for Return:

  • Items that show signs of use or wear.
  • Products purchased on clearance/sale (unless defective).
  • Innerwear, cosmetics, or hygiene-sensitive products.
  • Custom-made or personalized items.

💰 Refund Policy

If your return is approved, the refund will be processed as follows:

🔄 Refund Method:

  • Refunds will be processed to the original payment method (e.g. card, mobile banking).
  • Refunds are usually completed within 7–14 business days after product inspection.
  • In case of failed delivery or stock unavailability, full refund will be issued automatically.

🔄 Exchange Policy

If you’d like to exchange a product:

  • You must request an exchange within 3 days of receiving the product.
  • Exchanges are only possible for same-priced products.
  • You may need to bear the delivery cost for exchange unless the error was ours.

📦 Return Process

  1. Email us at admin@tagpremium.com or call +8801728-997999 with your order number and reason for return.
  2. Our customer care will guide you through the return process.
  3. Return the item via your preferred courier service to our address (we’ll share it upon confirmation).
  4. Once we receive and inspect the product, we’ll notify you of the approval/rejection.

⚠️ Important Notes

  • Refunds/returns will not be accepted without prior confirmation.
  • TAG reserves the right to refuse any return that does not meet the above criteria.
  • For cashless transactions, refund processing time depends on the bank/gateway.

Last Updated: 08 May 2025

For further questions, feel free to contact us at 📧 admin@tagpremium.com

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